21 July 2009

THEY COULDN'T PRINT IT IF IT WASN'T TRUE.

On the second floor at Hamilton County JFS, 222 Central Parkway, there is a sign near one of the doors to the case worker's hive. While waiting for my case worker, I jotted down some of the motivational boilerplate that helps maintain employee morale at JFS. This is only a partial listing: my case worker appeared before I could finish. RESPONSIVENESS Timeliness delivering service within acceptable time frames. RELIABILITY Doing the right thing: that is expected. ASSURANCE The trust factor. The customer's perception of the skill, knowledge and competence. EMPATHY The human factor. Giving service in a way that the customer feels individualized.

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All original text (C) 2007, 2008 David J. Carney. All rights reserved.

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